FAQ's & T&C's
Frequently Asked Questions...
Is there a minimum order value?
No and most of my stuff comes with free postage!
When will I receive my order?
I strive to post out all orders the same week wherever possible. However a maximum of 2weeks is usually sufficient time for me to order, paint or make your order.
Should an order be delayed, I will contact you and let you know. If you are worried about delivery times as you have a deadline then please call or email in advance to check.
Can I offer bespoke versions of my designs?
Yes! If you would like a different size, colour scheme, different animals or you would like to commission you own ideas, just let me know. I am flexible and happy to discuss any project.
What is the usual procedure for commissions?
Once I have a brief or a set of photo's to work from, I will provide sketch(s) (or image proofs) and quotations for various sizes and formats. This is usually within a few days and with NO obligation. Image proofs can also be amended / revised based on the feedback of the client. Minor amendements are non chargable.
What is the usual procedure for Freelance illustration?
Again, once I have a brief to work from, I will initially spend a hour or two on rough sketches to engage feedback from the client and to move forward in a direction that is satisfying to the client. Freelance illustration is charged by the hour and a record is kept at all times and included in each email I send so the client know sexactly how much the project is costing
What are the payment terms for commissioned pieces?
After a decision has been made about which commission you'd like to order, I usually ask for a 30% deposit. The balance is due on completion and payable up to a maximum of 14days after the commission is received.
What is the returns policy?
Commissioned and / or bespoke pieces are NON RETURNABLE AND NON REFUNDABLE
Orders placed for standard items from this website can be returned within 7 days. Refunds will be issued when the items are returned to the artist. The customer is repsonsible for the costs and arrangments of returning the goods. Any items found to be damaged after they have been returned must still be paid for in full by the customer and the refund request will be rejected.
What if my order arrives damaged?
If your order arrives damaged then please inform the artist asap and a replacement will be sent wherever possible.
If an original painting is damaged, additional time may be required to seek compensation from the companies involved in delivering the item(s) and / or to allow repair if possible.
Should the customer be required to pay for the return of items which need repair or are otherwise requested back by the artist, a full reinbursement will be made.
For any other questions, please do not hesitate to ask. I would be happy to answer your queries or concerns.
Terms & Conditions...
- No refunds on commissioned or bespoke orders. This includes personalised prints and paintings.
- 30% deposit is usually required by the artist once an order is made, so that materials to be ordered in. The deposit is non-refundable should the client choose to opt out of the commission. Failure to pay the final balance after the commission is complete may result in legal action.
-Damaged items must be reported to the artist within 24hours of receiving the delivery.
- Artwork remains the property of Cartoonarts and Claire Kiernan until paid for in full.
- Copyright will always remain property of the artist although the client can choose to use the artwork / illustration for its purpose(s) discussed.
- The client is STRICTLY FORBIDDEN to profit from the artworks themselves.